Industrial Mixed Reality

Connect your Front Line Workers, Operations and Equipment with IOT, Cloud services and mobile, Wearable technologies. Our team has extensive operations experience across multiple industries – we can help you deploy AR technologies for your teams and customers.

 

Connected Field Service  →
Handsfree Remote Assist  →
Holographic Guides  →
Contact a Specialist

Dynamics 365 Connected Field Service

Move from a costly break-fix model to proactive, predictive Maintenance

With connected field service solutions, you can remotely monitor the smart product you’ve sold to your customer. That way, you can get the insights you need to do predictive maintenance—and minimize your customer’s downtime.

For both predicted and unexpected maintenance issues, you can speed up repair time by getting alerts and dispatching technicians using skills-based assignments—and by empowering service technicians with complete customer insight, real-time guidance, and cross-team collaboration.

Field Service Flow

Work orders

Allow customers to create work orders from a portal or automatically create based on predefined triggers or manually. Create work orders from sales opportunities, cases

Agreements

Define and create agreements
Automatically generate work orders and invoices at predefined intervals for recurring service. Ensure SLA adherence, agreement sub-statuses

Azure IoT

Automate work orders based on IoT triggers (using Microsoft Flow). Automatically self-heal or schedule technician

Schedule & dispatch

Universal Resource Scheduling (URS) ensures only available technicians can be scheduled

Intelligent Scheduling Optimization

Manual: dispatcher identifies people and schedules accordingly

Semi-automated: Potential qualified resources are suggested based on set criteria

Fully Automated: Algorithm, combined with goals/constraints,
schedules automatically

 Mobility

Easily scan barcodes of parts, access product manuals, turn-by-turn directions. Quickly view schedules, browse work orders, bookings and use GPS to navigate. Electronically complete works order with customers e-signing onsite. On or offline submission, uploads automatically when reconnected

Remote Assist

Leverage senior technician talent to assist more junior technicians remotely via HoloLens & Remote Assist technology

Guides

Help technicians learn new skills faster, and provide technicians with step-by-step instructions on how to complete a task

Bots

Use bots to assist in quickly locating customer and product information (schematics, diagrams and more)

Customer portals

Empower customers to create work orders through a self-service portal

Live technician tracking

Visually track the technician in route to the service site

Text notifications

Automatically notify customers of technician status

Customer history

Arm the technician with a 360-degree view of the customer’s journey and more

Power BI dashboards

Analyze and visualize data to glean insights to help in better decision-making

Azure IoT data streams

End break/fix to proactive and predictive service through IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform

ERP integration

Easy integration and inventory tracking

Dynamics 365 Remote Assist

Collaborate hands-free with remote experts, customers and trainers to get a faster fix, client understanding and experienced guidance. Tap into enterprise data and documentation at the point of need while making a lasting recording of events.

The HoloLens2 provides a powerful holographic communication tool in Dynamics 365 Remote Assist – allowing video calls and collaboration with other users or MS Teams in your company and outside your company. 

Mobile Applications on Tablet and Handheld

We supply, support and deliver cross platform mobile apps as well as the hardware and accessories.

Mobile phones and tablets are essential ‘companion devices’ to augmented reality headsets, providing rapid commincation and navigation of data in the field.

Realwear HMT Augmented Reality Headsets

We supply and support the Realwear HMT1 and HMT1-1Z1 Augmented Reality Headsets along with Helmets, clips and other essentials for successful remote working in hazardous environments.

We can assist in company training and deployment and also offer our Cloud Concierge and Field Kits to get you working with your customers in the field from day-one.

Microsoft HoloLens2 Augmented Reality Headset

The HoloLens2 provides an unlimited holographic workspace to collaborate on calls, documents and remotely mark-up the real world.

We are authorised to supply and support the HoloLens2 and Accessories worldwide.  We back this up with essential Field Kits and Remote Computing systems to ensure your applications can be deployed wherever you need them.

Dynamics 365 Guides

The HoloLens2 brings spatially-aware Holographic Guides to your Field Operations, Factory Floor and those of your Customers. Interactive sets of rich media instruction cards can step through complex procedures.

Video, documents and links to enterprise systems allow for on-site instruction and data capture during the process. Detailed data analyses offer insight over competence and performance improvement over time.